Self-Serve Sign-Up vs Real Onboarding - What the Difference Costs You

Stripe and Square approve you with an algorithm and support you with a ticket queue. If something goes wrong later, there's no dedicated person on the other end, only a queue.

PayPal and SumUp are generally understood to follow a similar self-serve model, though this rests on general reputation rather than a directly sourced policy document for either.

What self-serve costs you when something goes wrong

Automated risk systems flag accounts disproportionately in exactly the kind of work this pillar covers. When that happens, there's no one to call. You're in a queue, and by the time a human actually looks at your case, funds may already be held or the account already closed.

Artega's onboarding is a person, not a form

Every new seller gets a 1:1 concierge onboarding call. A real person sets you up personally, walks you through wallet setup if this is your first time with stablecoin, and is someone you've actually spoken to before anything goes wrong, not a support ticket you're filing for the first time in a crisis.

Sources: TechnologyAdvice on Stripe's automated risk monitoring · Finix on payments-industry onboarding and support models