Artega vs Square

Square deactivated a merchant's account and left $1,500 unpaid for nearly a year. Its own support forum has other merchants describing their name leaking onto a customer's statement. Here's the fuller picture.

Money: Square can deactivate an account and hold funds for extended periods, as above. Artega never holds your money at any point, so there's nothing on our end to withhold.

Your name: Square merchants have reported their name appearing on a customer's statement when it shouldn't. Artega doesn't ask for your legal name at all, so there's nothing on our end that could leak.

What kind of work is allowed: Square carries provisions permitting account closure over the kind of work this pillar covers. Artega only asks whether the work is legal.

Getting set up: Square's onboarding is fast and automated. Artega gives every new seller a 1:1 concierge onboarding call with an actual person, including wallet setup if it's your first time with stablecoin.

Booking: To Square's credit, Appointments is native and free for solo users, genuinely comparable to Artega here. The difference is that booking, deposits, and payment were built as one flow on Artega from the start, rather than added alongside an existing payments product.

Sources: WATE News: the Square deactivation case · Square Seller Community · TechnologyAdvice on Square's onboarding model · Square Appointments